1
Select items
Find your order and choose what you'd like to return.
Returning something?
We'll make it easy.
Find your order, pick what you'd like to send back, and we'll guide you through the rest. Most submissions take less than two minutes.
30-day window
Eligible items can be returned within 30 days of receipt.
Free DHL drop-off
Print a label at home or use a QR at any ServicePoint, UK-wide.
Refunded fast
We inspect on arrival and process your refund within 14 days.
Need a hand? Email sales@brass-works.co.uk.
View our returns policy for full terms.
Easy online returns
Returns Made Simple
Not quite right? Start your return in a few easy steps. We'll guide you through the process and keep you posted by email.
30-day windowEligible items can be returned within 30 days of receipt.
Free DHL drop-offPrint a label at home or use a QR code at any ServicePoint, UK-wide.
Quality checkedReturned items are inspected on arrival and your refund is processed promptly.
How returns work
2
Choose a reason
Tell us why you're sending it back so we can route it correctly.
3
Send it back
Drop the parcel at any DHL ServicePoint — over 1,000 across the UK.
4
Refund processed
Once we receive and inspect your item, your refund is on its way.
Clear instructionsYou'll get the next steps by email as soon as you submit.
Pack it safelyItems must be unused, in their original packaging.
Support wheneverEmail sales@brass-works.co.uk if anything goes wrong.
What are you returning?
Order # ·
Delivery address
🛡 This return needs authorisation from our team. Damaged items and wrong items sent are reviewed individually — submit your request and we'll get back to you within 1 working day. Once approved, you'll receive a free return label by email. No payment needed.
📦
A quick word before you pack
- Items need to come back unused, in their original packaging with all fixings — anything we can't resell, we can't refund.
- Pop the product box inside an outer box or padded envelope — stickers and bumps on the original box can rule a return out.
- Please get it to us within 32 days of delivery.
Have you already contacted us about this return?
If you've already emailed or messaged our team, we'll fetch the conversation so the warehouse and customer-service team know the full picture when your return arrives.
Yes — I've contacted support
We'll match your support thread to this return.
No — this is the first time
No problem, go straight to the next step.
Use the email on the support thread so we can match it. Defaults to your order email.
You already have a return in progress
We found an existing return for order under this email.
| Reference | |
| Status | |
| Submitted |
🛡 Our team is reviewing your request. You'll get an email with next steps within 1 working day.
✓ Your return has been authorised — no payment needed.
Pick how you'd like to return your parcel below and we'll email you a free DHL label.
Your return is being processed. You'll receive an email with your label as soon as it's ready.
✓ Your return label has been emailed to you. Check your inbox (and spam) — print the label, stick it on the parcel, and drop it at any DHL ServicePoint.
Need to add another item or change something? Email sales@brass-works.co.uk quoting your reference.
This order is outside our returns window
We accept returns within days of your delivery. Your order was placed on , which is outside that window.
Returns policy: we can only accept returns within days of delivery.
If your item is faulty, was wrongly described or arrived damaged, please email
sales@brass-works.co.uk
quoting your order number — we'll do our best to help.
✓ Your request has been received
Thanks — your return reference is .
🛡 What happens next?
Our team will review your request within 1 working day. Once approved, you'll receive a free DHL return label by email — there's nothing to pay.
Our team will review your request within 1 working day. Once approved, you'll receive a free DHL return label by email — there's nothing to pay.
Please don't post anything yet — wait for the email with the label. If you have photos of the damage or wrong item, you can email them to sales@brass-works.co.uk quoting your reference.
How would you like to return it?
£
Drop off at a DHL ServicePoint — print at home
Print the label, stick it on the parcel, drop at any DHL ServicePoint (1000s nationwide).
£
Drop off at a DHL ServicePoint — paperless QR code
No printer needed. We email you a QR code; show it on your phone at the shop and they print the label.
Free
Send it yourself
Use any courier you like. You arrange and pay for it. We'll email you the return address.
Choose a drop-off shop
Closest to :
Loading shops…
Review and pay
Order#
Items
Method
Drop-off
Return fee
✓ All sorted
Your RMA reference is .
We've emailed you the details — . The label / QR code is in that email.
↓ Download label (PDF)Drop the parcel at your chosen ServicePoint within 14 days.